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Common queries answered

Frequently asked Questions

Orders normally ship within 1 business day.  After your order is fulfilled, please expect your package within 3-5 business days from the ship date.

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

       Product is defective

       Product must be in original packaging

       Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

 

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@primosupplements.com.

Please email our customer service dept.  at info@primosupplements.com or call us at 336-448-3449 to change your shipping address.  If your order has already shipped, we are not able to change the delivery address.

After your order is placed, you will receive an email with an order confirmation number (immediately) followed by an email with a tracking number once your order has shipped (usually within 1 business day).  Please contact our customer service dept. if you have further questions via email: info@primosupplements.com.

Please reach out to our friendly customer service dept. via email at info@primosupplements.com or call us at 336-448-3449.  We’re here to help!

Please email our customer service dept.  at info@primosupplements.com or call us at 336-448-3449 to change your shipping address.  If your order has already shipped, we are not able to change the deliver address.

At the moment, we only ship within the United States.  

All products are normally shipped in one package.  If you placed a large order, you may receive additional packages.  If so, you’ll receive a tracking number for each individual package.

Still need help?

Call us toll free:  336-448-3449

Email Support:  info@primosupplements.com

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