Common queries answered
Frequently asked Questions
Orders normally ship within 1 business day. After your order is fulfilled, please expect your package within 3-5 business days from the ship date.
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
● Product is defective
● Product must be in original packaging
● Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
In order to return an order, you must contact us first.
Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to email@example.com.
After your order is placed, you will receive an email with an order confirmation number (immediately) followed by an email with a tracking number once your order has shipped (usually within 1 business day). Please contact our customer service dept. if you have further questions via email: firstname.lastname@example.org.
At the moment, we only ship within the United States.
All products are normally shipped in one package. If you placed a large order, you may receive additional packages. If so, you’ll receive a tracking number for each individual package.