Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We ship all orders within 1 business day after your order is placed. Please allow 3-5 business days for your order to deliver.

How do I create an account?

Please click on the “My Account” tab and create a username and password.

How do I change my shipping address?

Please contact our customer service team right away via email: info@primosupplements.com.

How do I track the status of my order?

You will receive an order confirmation email followed by a shipment confirmation email that has your tracking number.

Will you keep my credit card information on file?

We do not keep credit card information on file. Each time you order, you will need to enter. With 128-bit SSL security with advanced encryption you are guaranteed that your purchases are safe.

Do you charge sales tax?

Sales tax is calculated at checkout based on your address.

Do you ship to my country?

We ship to the 48 continental United States.

Will my items come in one package?

All items are shipped from our warehouse in Georgia. Depending on order size, you may receive more than one package.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

● Product is defective

● Product must be in original packaging

● Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@primosupplements.com.

I received the wrong item